As noted in a previous Knowledge Base article, there is a bug in Mac OS X 10.5.6 that causes it to report no search results when searching against AFP servers other than Mac OS X 10.5, including Acronis Files Connect (formerly ExtremeZ-IP), Mac OS X 10.4 (Tiger), Mac OS X 10.3 (Panther), and Microsoft's now discontinued Services for Macintosh. This article applies to:Acronis True Image for MacAcronis True Image for Mac supports Mac OS X 10.10 Yosemite.See also Acronis True Image for Mac: Supported Operating Systems. Beginner Comments: 2
Hi everyone,
I have Acronis True Image (ATI) 2016 that is installed on Mac OS X Mojave. When I run ATI 2016 using a non admin account I get a dialog box to enter admin`s username and password. That is a very easy and convenient way to provide necessary privileges to the application.
I decided to try ATI 2019 recently, so when I ran it I got a message that I have to log on as an administrator to run ATI. That is a real pain, because I log on as an administrator very rarely, usually I work as a usual user without administrator privileges.
So is it possible to run ATI 2019 like ATI 2016? Forum Hero Comments: 8343
I don't believe 2016 fully supports Mojave as Mojave just came out and 2016 was finalized a few years ago. The user manual for 2016 says it only supports up to 10.11.x (officially).
2019 officially supports Mojave. Additionally, there is a new requirement in Mojave as well (due to new security) which is outlined in this KB article: Beginner Comments: 2
Hi Bobbo_3C0X1,
Thank you for a prompt reply!
Actually a lot of old apps work perfectly fine in Mojave even there is no official support from developers. It was a surprise for me as well. For example, Adobe Photoshop Elements v11 (released in 2012), Capture One Pro v8 (2014) and v10 (2016), Forklift v2 (2010). So, ATI 2016 is among them. I use ATI 2016 for daily backup (at night) some folders and files to my NAS.
I did everything described in this KB, no luck.
It would be great if anyone with ATI 2019 and Mojave could share their experience on whether it is really necessary to log on as an admin to run ATI 2019 on Mojave now. Forum Hero Comments: 8343
My understanding is that it does require admin access - it's the same in Windows. In Windows, automated tasks will run with the admin account when logged in as a standard user, but even to launch the GUI, you have to provide admin credentials. I think this is because 1), it needs to interact with aspects of the OS that admininstrators only have access too and 2) not allow standard users to modify configurations created with the admin account.
I have a Hackintosh VM with Mojave and Acronis, but haven't tested with a regular user account. I'll see if I can make some time to play with it a bit to try and verify, but I'm pretty sure it's going to prompt for admin access to open the console when logged in with a non-admin account.
(01). MVP WinPE Builder (02). MVP LogViewer
(03). MVP Google Drive (04). Cleanup Utility
(05). Cloning Correctly (06). Clone vs Backup
(07). Community Tools (08). Contact Support
(09). Product Documentation (10). OS MBR vs UEFI
(11). BOOT MBR vs UEFI (12). Common OEM DriversProducts: True Image / Snap Deploy / Revive / Disk Director Forum Hero Comments: 8343
When I'm logged in as a standard user on Mojave, Acronis will not launch from the applications folder, nor from the top of the finder menu.
When I log back in as admin, both launch the application and it opens immediately. So, it looks like if you want to launch it, you do need to be logged in as admin, or possibly may need to try launching from terminal with sudo. Didn't try that. But if the goal is for a standard user to use it, doesn't look possible. Forum Hero Comments: 8343
On a positive note.. I scheduled an automatic backup to run in a few minutes with the admin account. I then completely logged off the admin account. I then logged on with the standard account and waited a few minutes past the scheduled backup time. I then logged off completely from the standard account and back onto the admin account. I opened True Image and confirmed the schedule backup did complete on time, even though the admin account was not even logged in when it was scheduled.
(01). MVP WinPE Builder (02). MVP LogViewer
(03). MVP Google Drive (04). Cleanup Utility
(05). Cloning Correctly (06). Clone vs Backup
(07). Community Tools (08). Contact Support
(09). Product Documentation (10). OS MBR vs UEFI
(11). BOOT MBR vs UEFI (12). Common OEM DriversProducts: True Image / Snap Deploy / Revive / Disk Director Beginner Comments: 2
Bobbo_3C0X1,
huge thanks for your experience and help!!! Forum Hero Comments: 8343
Happy to help and enjoyed learning something new in the process. Beginner Comments: 1
I received the following message when I opened Acronis True Image on my iMac: “existing software on your system loaded a legacy system extension by Acronis which will be incompatible with a future version of macOS”
Is this issue being addressed or have I missed an update? Legend Comments: 22536
David, welcome to these public User Forums.
What version & build of ATI do you have installed on your iMac - this should be seen on either the Account page or else in the Help information?
Was the current install of ATI an upgrade from an older version or a new clean install? Beginner Comments: 1
ATI 2020
Version 24.6.25760 Legend Comments: 22536
Thanks David, you have the latest version / build for 2020 so there shouldn't be any 'legacy system extension' being loaded unless it has been left over from a previous older version of ATI?
Is there any other information about what that legacy system extension might be?
Acronis Links : Acronis Scheduler Manager : Acronis VSS Doctor : Backup Archive Compatibility : Cleanup Tool (ATIH 2010-2021) : Cloning Disks : Contact Acronis Support : Difference between Backup and Disk Clone
MVP Assistant (Log Viewer) & MVP Custom PE Builder available from Community Tools page.
Acronis True Image User Guides available from Product Documentation page.
imTranslator for quick translation of language posts.
Note: Please do not expect any instant reply for private messages as I am often unable to access these due to forum timeout errors!Products: Acronis True Image 9.0 - 11.0, 2009 - 2021 Disk Director 12.5 Acronis Revive Beginner Comments: 1
Hi Steve,
what David is referring to is, that Apple will drop Legacy Kernel Extensions in Big Sur. That's a fact. When you start True Image 2020 in MacOS 10.25.x Catalina, you receive the warning message pictured below.
Spine animation tutorial. So, the concern is: Will True Image 2020 be Big Sur compatible? I didn't see any MacOS 11 or Big Sur compatibility notes in the current 2021 beta release notes as well. Legend Comments: 22536
Marc, thanks for the further information - I can only suggest that this be raised directly with Acronis for this question to get a definitive answer, especially with regards to ATI 2021. I have only seen the user guide for the Windows 2021 beta version so don't know if there is anything written in the Mac manual that may touch on this in the System Requirements section? Regular Poster Comments: 230
Steve, I can't post here anymore? New Post went to OFF-TOPIC? Can you move it from there to here?
Sorry for stealing the thread. Legend Comments: 22536
Irv, only Ekaterina (forum moderator) can move posts between forums..!
Acronis Links : Acronis Scheduler Manager : Acronis VSS Doctor : Backup Archive Compatibility : Cleanup Tool (ATIH 2010-2021) : Cloning Disks : Contact Acronis Support : Difference between Backup and Disk Clone
MVP Assistant (Log Viewer) & MVP Custom PE Builder available from Community Tools page.
Acronis True Image User Guides available from Product Documentation page.
imTranslator for quick translation of language posts.
Note: Please do not expect any instant reply for private messages as I am often unable to access these due to forum timeout errors!Products: Acronis True Image 9.0 - 11.0, 2009 - 2021 Disk Director 12.5 Acronis Revive Beginner Comments: 1
To David,
About a month ago I discovered that Acronis True Image 2020 is not compatible with macOS 11 (Big Sur). I am running a beta copy. I had a lengthy correspondence with Technical Support, and the impression I got was that Acronis appeared to be blind sided by the new release coming up. This is even more surprising since Apple releases seed copies to developers to get their software updated in a timely fashion. Indeed, when you check around about some other backup apps, they are already macOS 11 compatible. – Acronis started out and made its excellent reputation in the Windows market. It's only last year, I believe, that they entered the mac market. I am afraid that they will lose customers, if they are either incapable or unwilling to keep their software updated. This is not the first time I have had trouble with companies that started out in the Windows market. Somehow they seem to think that mac is only an 'after thought,' and they get around to it when they feel like it, yet they charge the same price as Windows users. You can sense my frustration. I have been sitting here for a month without being able to backup. Daily I check whether an update is available. Forum Moderator Acronis For Mac Os X Comments: 5657 Acronis Disk Director Server
Hello Everyone,
macOS 11 Big Sur support is planned for Update 1 of Acronis True Image 2021 https://kb.acronis.com/content/67087
This week we published a new build 30960fixing the critical compatibility issues with the Beta versions of macOS Big Sur.